Identified as the department’s highest priority, this area involves all employees and includes tasks such as:
- Telephone and walk-in reception
- Development and plan review,
- Fispensing information,
- Inspection services,
- Underground utility locating, and
- Interacting with a variety of external and internal customers
Problem investigation and resolution frequently requires field representation and may involve water line flushing, sewer line cleaning, public safety concerns, or plumbing repairs at city owned facilities.
Line locating, on the other hand, is a matter of complying with state law. Contractors and utilities are required to request line locates 48 hours prior to any excavation, while utility companies are required to locate and mark their respective lines, pipes and appurtenances in the field to prevent damage and/or interruption of service.
CS is primarily funded through the water and wastewater funds.