Per Estacada Municipal Code 13.04.080.G, whenever a customer has cause to believe a leak may exist between the meter and the customer’s premises, it is the customer’s responsibility to contact the water department. Where a leak exists on the customer’s side of the meter and the same is repaired, an adjustment in the customer’s bill may be made. The customer shall only get a one-time credit for any twelve (12) month period. The adjustment shall be calculated by determining the customer’s six-month average usage, doubling that usage, and then deducting that number from the consumption amount on the bill being adjusted.
In order to qualify for the leak adjustment, the customer must provide documentation, such as a plumber’s bill or receipt, that a leak did exist, the leak was sufficient in size to use an excessive amount of utility service, and that the leak has been fixed.
This policy requires prompt corrective action by the customer with evidence of repair before a credit can be applied.
Please fill out and submit the form below to request a leak adjustment. Please allow 1-2 weeks for review and approval.
Leak Adjustment Request Form
Application for a leak adjustment to water bill.
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